Now, let's address the elephant in the room - the programming. I'm not going to sugarcoat it, setting it up was like wrestling with a tricky crossword puzzle. I found myself scratching my head more than once, trying to navigate through the programming sequence. It could just be that I'm not as sharp as I used to be with this tech stuff, but it took me a hot minute to get it all figured out. So, be prepared for a bit of a challenge. However, once I finally deciphered the instructions and got it set up, boy was it worth it! This thing is consistent and reliable - my towels have been toasty warm every morning without fail. It's a game-changer, and honestly, it's like having a mini spa day every day. The quality of the product is also impressive. It's sturdy, looks sleek, and adds a nice touch to my bathroom decor. Plus, it's super quiet - you wouldn't even know it's there until you touch that warm towel. So, even though it took me a bit to figure out the programming, I have to say it's a solid investment. I'm docking a star for the setup process, but otherwise, I'm loving the Kandor Electric Towel Warmer. If you're patient enough with the initial setup, this thing is sure to bring a warm smile to your face, one towel at a time!