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As I have said on here before. My daughters mate is a meter monkey for EON. Highly sought after in her previous job, problem was she was a pole dancer
Point out to them that smart meters record the power used in every half hour slot (that is after all the main purpose of them) So they can look back at the records and see how much has been used whenever the E10 periods are, and adjust the billing to that is charged at the off peak rate.Yes, today they have admitted overcharging me and that there is an issue, they just don't know if they can fix it.
^^ I quite agree.
Been looking at my MILs Eon Plus account over the weekend. There are 2 statements this year, both about 6 weeks long but there are huge gaps. Latest bill June. Since then they have just applied chargers for both gas and electric but no actual readings given - and she has SMs - this is beyond a joke
mobile signal issues. Similar to the parking meter they installed in a forest car park in the middle of Dartmoor, an area where I can't get a phone signal - it couldn't connect via the mobile network so couldn't take payments, so parking remians free!so EON Plus have confirmed that they aren’t getting the data from the smart meters and hence why no detailed bills
their suggestion is to manually read the meters each month then she will get an accurate bill monthly
so yet more confirmation that Smart Meters are useless and a waste of money
Until someone comes and collects the SD card from the ANPR camera and then all the parking charge notices go out. Then you have to fight and prove the machine could not take payment. A lot will just pay up.mobile signal issues. Similar to the parking meter they installed in a forest car park in the middle of Dartmoor, an area where I can't get a phone signal - it couldn't connect via the mobile network so couldn't take payments, so parking remians free!
No ANPR camera, it's a Forestry England car park, and I'm not sure they even bother to check tickets when the machine is working.Until someone comes and collects the SD card from the ANPR camera and then all the parking charge notices go out. Then you have to fight and prove the machine could not take payment. A lot will just pay up.
They do not have a system to do this apparently, although the user can see the half hour reports, Ovo energy can't. NutsPoint out to them that smart meters record the power used in every half hour slot (that is after all the main purpose of them) So they can look back at the records and see how much has been used whenever the E10 periods are, and adjust the billing to that is charged at the off peak rate.
It is not rocket science, but dealing with some suppliers you would think it was.
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