I agree totally so sort your hourly rate to include the time it takes you to source materials on average.
I make money by way of a margin on drugs I sell, but never charge for the messing about sourcing them (and at times that can take ages).
My call out fee is simply for getting me there. The clock starts once I arrive.
TBH I have only ordered once from TLC so can't comment on them.
I use SF and TS and CPC a lot and can't think of a day that the delivery didn't arrive next day if I order on time (I quite often place orders in the evening so it can take an extra day). SF do free returns. I had a few bits delivered damaged from SF once and they replaced them next day.
I'm not saying that it is the only way but if you plan ahead I imagine you'd save a lot of time. Don't your wholesalers deliver? CEF have a van that runs throughout the Dales. I cannot see it being economical to spend 3 hours sourcing stuff, driving around.
I did say in my post that it is a bit different in faults/emergencies.
you dont charge for sourcing the drugs but you make money off them.
same difference surly
you are retailing like Tesco or any other shop keeper(or drug pusher).
It seems everyone agrees with the OP and includes there time in there cost one way or another.
Some just give a price for everything
some charge for hours or day and get materials/do paper work in that time
some charge for hours and inflate there hourly rate to cover time lost
i use all 3 methods individually depending on the job.
I think you guys in the sticks need to plan materials a lot more then us town dwellers where electrical suppliers are plenty.
There are many scenarios which require different methods.
for example today i had to fit extra lighting into a factory in east London. It was only a days work and due to the relationship i have with the owner, a survey, then source and supply on the same day was the most economic way to approach it.
stopped in Bethenal Green CEF (round the corner), got half the bits, then popped down to Docklands CEF 5-10 mins away for the rest. All fitted by 3 and on my way home.
here in the city the wholesalers are full of sparks who pop round to collect materials during working hours, its no big deal.
alternatively
some jobs i have done and do require 3 or 4 surveys and meetings. Meetings with facilities managers, security managers, people within the building whos equipment might be affected like the IT people and even people over seas who has servers linked to the UK equipment we are working on.
materials will be acquired weeks before, sometimes in duplicate and checked all is in order weeks before the actual fitting.
then after many man hours of planning the shut down time will come with a few sparks, security and IT people on stand by. The actual work fitting can take just minutes or hours and its all back up and running again.
Different jobs require different methods