Hitachi 42" LCD TV

[revjames]

Bought my Hitachi TV 3 years ago. No extended warranty. Havent lived in the house for a year except when we come home once a month or so. So TV not had a huge amount of use in last year.

Watching it this evening and the picture just went black. Just like that gone. Still got audio - no menus no AV channels nothing but blackness. Turned it off and left it a while and turned back on again still the same. Cant believe a

 

[SPECIAL LOCATION]

Back to the supplier or manufacture I would think...

Even though out of the statutory 12 months warantey...

Its either the Sale Of Goods Act 1979 or the Supply Of Goods And Services Act 1982, that states that all items sold MUST be....

"Fit for purpose and of Merchantable quality"

IMHO

I would suggest that a TV that fails within 3 years Is NOT Fit for purpose OR of Merchantable quality..

As such the supplier or Manufacture has been negligent in supplying the goods to you!

Obviously some items are very likely to wear out or fail within a short timespan..

e.g. Children's school shoes or clothes (@<

 

[Badger]

its funny you say this about hitachi as i bought a hitachi 21 inch cctv monitor for the home cctv here and its failed after 24 hours still waiting for the supplier to get in touch about sorting this problem out been waiting a month now!

 

[NozSpark]

Guys,

The sale of good act is between the consumer and the retailer,,,, nothing to do with the manufacturer!

For a

 

[GeoffreyBubbles]

Go buy the Exact same TV, Take it home and then put the knackerd one in the new box wait a couple of weeks and then take it at back and get a refund!!

 

[revjames]

Go buy the Exact same TV, Take it home and then put the knackerd one in the new box wait a couple of weeks and then take it at back and get a refund!!

Unfortunately I have this thing in my head called a CONSCIENCE..... Apart from that - the serial numbers would be a give away.

 

[revjames]

I found the Hitachi Europe customer services email and sent this:

Dear Sir/Madam

Less than 3 years ago I bought a Hitachi L43VP01V LCD TV. I chose

Hitachi because of the reputation for reliability and good quality. My

late father managed a TV retailer and he always told me that Hitachi

was the best.

Sadly last night the TV failed. The picture gone completely. Its not

as if it gets a huge amount of use either. I currently work away and

the whole family travel with me so we are only home about once a

month.

I was offered an extended warranty for an extra

 

[revjames]

havent got accidental damage on the insurance unfortunately.

I took the back off and checked for obvious things. The only 'obvious things' were s 20mm glass fuses which clearly hadnt blown so back to square one. Had a chat online with a friend of a friend who knows stuff (aparrently) and he said switch it on and check against the screen with a torch as very often its the backlighting which fails. Not as daft as it sounds - now I remember you could see white light through the vent holes but can't any more. so if the backlightings gone what am I supposed to do - stick a load of 2' fluoros in there?

 

[Badger]

havent got accidental damage on the insurance unfortunately.I took the back off and checked for obvious things. The only 'obvious things' were s 20mm glass fuses which clearly hadnt blown so back to square one. Had a chat online with a friend of a friend who knows stuff (aparrently) and he said switch it on and check against the screen with a torch as very often its the backlighting which fails. Not as daft as it sounds - now I remember you could see white light through the vent holes but can't any more. so if the backlightings gone what am I supposed to do - stick a load of 2' fluoros in there?

:slap :slap :slap

 

[Apache]

Under the Sale Of Goods Act all warranties & guarantees are the responsibility of and implemented by your supplying dealer. Any requests for extension or alteration to the terms & conditions of the warranty would have to be made to and at the sole discretion of your retailer.

Rev - this is the hub of the problem - it's not the manufacturers problem. You need to take this up with the retailer you bought the TV from. Have you contacted them? Do you have proof of purchase?

 

[SPECIAL LOCATION]

As I said in post#2 for an item such as this to fail within 3 years it would be quite reasonable to assume it was

NOT fit for purpose

OR

Of merchantable quality.

The Sale Of Goods Act 1979 & the Supply Of Goods And Services Act 1982 give you the consumer several rights that exceed he duration of any manufactures waranty...

can be up to 6 years from purchase..

Sale of Goods Act | Consumer Information

[ARCHIVED CONTENT] Sale of Goods Act Fact Sheet - BIS

Your contract was to purchase from your supplier...

Their contract to initially get the goods they sold to you was with a wholesaler or manufacture..

So you start your complaint chain with your supplier..

They have legal obligations that they cannot pass you directly to the manufacture..

( Although Obviously it is the manufacture of the product who has failed not the middleman retailer.. )

They should resolve the matter with you and take up their own claim back to their supplier if required.

But on occasion with mutual consent of all parties the middle man retailer can be by-passed and the manufacture deal direct with the customer.

The point is....

The SoG act give rights up to 6 years that the retailer CANNOT say ooh its out of warranty we don't have to do anything!

The above points obviously assume that no security seals have been broken by removing any covers to look in the back of the TV?

:| :C

 

[revjames]

well I was back in town for a few days and the retailer who I bought it from was in Bangor. I put the TV in the car and raced there (25 miles each way) only to find the store boarded up..... Its a while since I have been there The retailer was an outfit called Bennets and I'm not sure they are trading anymore. I reckon they would have been helpful and tried to do something - even some money off a new one. Hitachi clearly not interested once its sold. I may see if its worth repairing - otherwise a new LG one for

 

[Doc Hudson]

Even if the retail is no longer trading I would have thought the manufactures still has some responsibility? Do you have a local CAB or Trading standards office you could inquire to?

Doc H.

 

[steptoe]

a friend of mine once threw a load of paint round his living room,

told insurance co he had been painting ceiling and his toddler knocked him off the steps,

new TV and sofa,

 

[revjames]

a friend of mine once threw a load of paint round his living room,told insurance co he had been painting ceiling and his toddler knocked him off the steps,

new TV and sofa,

Call me old fashioned if you like but I have a problem lying through my teeth which is what I would have to do.

 

[steptoe]

I suppose its a conviction of you job, and how the 'boss' would view you.

 

[Apache]

This lot?

Job fears as Bangor electrical store closes - Mail Series

---------- Post Auto-Merged at 14:29 ---------- Previous post was made at 14:27 ----------

Just want to add that 'fake' insurance claims cost each one of us money on our premiums. It's not a victimless crime.

 

[steptoe]

Just want to add that 'fake' insurance claims cost each one of us money on our premiums

completely agree,

as do dodgy insurers, and that includes HSBC,

have an ongoing dispute with them right now about mine and the wifes accident&sickness policy that they cancelled without telling me, but were still taking money from my acc for!!!!!!!!

its with the ombudsman right now so I prob cant say much, except its to the tune of about 6K they should owe us.!!!!!

 

[Apache]

That's criminal Steps. If they are claiming the money surly the insurance remains valid?!?!?!?

 

[steptoe]

they said we hadnt returned a signed form, so the insurance was never put in place, and the money being taken was merely a clerical oversight,

so I sent them a photocopy of the letter they sent me thanking me for returning all the signed paperwork and stating the insurance would start on X date.

Ive also got my mortgage company involved as it breached the terms of my mortgage not having any life insurance.

its now with a higher power so to speak,

but Im not holding my breath for anything.