batty, its in the pipeline,
but,
as I say, if they just use the clerical error bit then there really isnt much more I can do about it,
its being investigated atm, and I just have to wait and see if it can be put down as something more serious,
the big problem is since the policy was taken out my wife developed a back problem and has had to have a couple of ops, so now she is uninsurable for any new policy!!!!!