We do thermal imaging and to be honest you really need to have gone on a Flir (or equivalent) course to be able to set the camera up for what your doing and then interpret the results.
I can show you a high (I think its posted here somewhere) temperature on a 600 amp from memory mains feed, absolutely nothing wrong with it as it was reflection from tape on the crimp giving a different temp reading.
Probably not what you want to hear but your boss should send you on a course.
And remember Risk Assessments and Method Statements, especially if you cannot isolate.
One good tip is always take a reading at 90 degrees, the further off 90 you are the more likely to introduce an error.